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CHA200: Charter Installation Standards

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Field Technician Quick Reference Guide

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1. A Wi-Fi signal strength of -65 dBm is considered what?
A) Excellent B) Good C) Fair D) Weak
2. What is the difference between a 2.4Ghz and a 5Ghz Wi-Fi network?
2.4Ghz has a faster data rate and smaller coverage area. 5Ghz has a slower data rate and larger coverage area. 2.4Ghz has a slower data rate but a larger coverage area. There is no difference in data rate or coverage area.
3. According to the "Technical Truckroll Checklist," what is the first thing a technician should do upon arrival at a customer's location?
Greet the customer and introduce themselves. Park in a safe location. Tap to the groundblock. Verify the work order.
4. What is the recommended minimum received signal strength (RX level) for a Wi-Fi POD?
-50 dBm -60 dBm -70 dBm -80 dBm
5. Which of the following is NOT listed as a potential obstruction that may cause Wi-Fi POD issues?
Mirrors Furniture Electrical outlets Reinforced concrete
6. When performing a "Slow Speeds" check, what is the purpose of checking the RSSI (Received Signal Strength Indicator)?
To check the router's firmware version. To view the performance of the device over time based on received signal strength. To confirm the device's Quality of Experience (QoE). To see if the device is connected to 2.4Ghz or 5Ghz.
7. In the "Epon Troublecall Checklist," what is the RX Threshold for a modem?
-26.5 to -10 dBmw -4 to 9 dBmw 26.5 to 10 dBmw 4 to 9 dBmw
8. What is the maximum power setting for a pressure test when "HL Pressure Testing the Drop"?
50 Db 60 Db 75 Db 100 Db
9. What is the one-time installation charge for a Spectrum Wi-Fi Pod?
$3.00 $49.99 $52.99 The document does not specify.
10. What is a key safety warning when working with active optical connectors?
Do not look directly into them. Do not touch them with bare hands. Ensure they are properly grounded. Avoid bending them at sharp angles.
11. What is the correct resolution code to use when replacing an optical/fiber connector?
ZHH FP9 RPLCONTR FTPOPNTCRPL
12. When burying a drop cable, what is the required depth?
3 inches 4 to 6 inches 6 to 8 inches 12 inches
13. In which scenario should you use a "Fiber Meter Compliance" form with a "Refer Drop Bury" outcome?
When the test location at the Optical Tap passes. When the test location at the Optical Tap fails. When the bulkhead test passes. The document does not provide this information.
14. When is a Sercomm ES4251 eMTA used for a new connect?
Up to 2 lines per device Up to 4 lines per device, stacked to 20 max Up to 8 lines per device, stacked to 20 max For any new connect.
15. What are the two types of fiber connectors discussed in the document?
APC and UPC SC and UPC SC and ST APC and ST
16. When do you use the resolution code "ZHH"?
When replacing an optical/fiber connector. When replacing a bulkhead. When replacing an Ethernet (RJ45) or coax connector. When replacing a S-ONU.
17. What is the goal for TQA (Quality Assessment) jobs?
100% of jobs should be "Live Repeat Jobs." 100% of monthly TQA jobs should be "Live Repeat Jobs." Reduce the number of repeat jobs. Ensure all jobs have strong correlation between TQA findings and Tech Metrics.
18. What is the first step in the "FTTP Installation Procedure Do's"?
Cover My Spectrum App. Use a clean optical port adapter without applying alcohol. Protect fiber drops with riser guards. Verify all services are working correctly.
19. What should you do if an on-site technician identifies a "wrong account type" and the order is for a Coax account but is actually an FTTP order with voice service codes?
Call the DOJ to update the job type. Cancel the current order and create a new one. Immediately contact a Field Supervisor. Both B and C.
20. What is the "DOCSIS 3.1 device" required for?
For all new installs. Where Node Contention billing code exists. For all residential customers. For any customer requiring a 1G speed.
21. What is the process for adding a Spectrum Wi-Fi Pod using Tech Mobile?
Add the pod, confirm the customer wants to add it, estimate billing, then proceed. Estimate billing, select the pod, and then activate it. Select the pod, estimate billing, add the pod, and then proceed. Select the pod, estimate billing, and then connect it via the WIN Tool.
22. How are the new speech recognition features used in the DOJ IVR menu?
They eliminate the need for keypad entry. They allow technicians to say key phrases to navigate the menu. They automatically connect you to the right department. They are for self-help options only.
23. According to the "Customer Premise Equipment (CPE) Guardrails," a Residential SCP customer with 100-400 Mbps requires which Wi-Fi router?
Wi-Fi 5 only if Wi-Fi 6 is not available in the buffer. Wi-Fi 6. Wi-Fi 5. Wi-Fi 7.
24. Which Spectrum eMTA model is mentioned for a trouble call swap on an existing 2-line device?
Sercomm ES4251 Technicolor DPC3216C Arris TM604G Adtran C1004
25. When do you use a "Signal Issue" as a primary cause on a TQA Tip Sheet?
When a customer has a poor signal. When an issue is found via Signal Level Meter SLM or Telemetry. When you have a clear workmanship issue. Only when the customer has an intermittent connection.