Home └MED200: Mediacom Installation Standards / OFSC Guide └Using Mobility Cloud Service

MED200: Mediacom Installation Standards / OFSC Guide

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Using Mobility Cloud Service

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1. What is OFSC Mobility?
A tool for managing customer billing. A real-time, browser-based interface for technicians. A mobile device used for taking payments. A system for tracking company vehicles.
2. What are the three principles on which OFSC is based?
When, Who, Why What, Where, When Work Skill, Work Zone, Route Start, Complete, Close
3. How can technicians increase efficiency and on-time arrivals using OFSC?
By calling their supervisor every hour. By communicating with FSC and management throughout the day. By completing work offline. By avoiding the use of the map function.
4. How many unsuccessful login attempts will lock a technician out of OFSC, and for how long?
3 attempts for 5 minutes. 5 attempts for 10 minutes. 5 attempts for 5 minutes. Unlimited attempts, no lock.
5. What are the five primary activity statuses in OFSC?
Pending/On-time, Current/Arrived/Started, Closed/Completed, Pending/Jeopardy, and Non-Scheduled/Not Ordered. Pending, Started, Completed, On-Hold, Cancelled. New, In Progress, On Site, Finished, Billed. Open, Pending, Arrived, Closed, Done.
6. What does the Activate Route action link do?
It maps out your route for the day. It signals to FSC and your supervisor that you are ready to work and available to take jobs. It prints your work orders. It logs you out of OFSC.
7. What are the three types of notifications that can appear in the Notification Panel?
Activity has been added, deleted or removed, and updated. New job, job cancellation, and completed job. New message, new alert, and new job. Route change, weather alert, and traffic update.
8. What happens when the work-progress countdown timer reaches 0:00?
The activity is automatically closed. The timer turns red and is replaced with two dashes (--:--) The timer resets to the original duration. An alert is sent to the customer.
9. What is the maximum time a technician can adjust an activity's duration before an alert is automatically sent to their supervisor?
15 minutes. 30 minutes. 1 hour. 1 hour and 30 minutes.
10. What information can you view by clicking the Job Info button?
Downstream Rx and SNR levels. Job Type, CSG Job Status, Order Reason, and COD Amount. Account history and past jobs. The customer's E-911 form.
11. What is the purpose of the Health Check function?
To check the technician's physical health. To ensure the technician's mobile device is working properly. To check signal levels and network health at the customer's premises. To check the battery life of the modem.
12. When is an automatic health check triggered?
When a modem is provisioned. When a technician arrives at a job site. When the job is started. When the job is closed.
13. What happens to the initial and last health checks performed on a job?
They are deleted after the job is closed. They are automatically sent to the customer via email. They are stored in the ticket for historical BEFORE and AFTER reporting. They are used to calculate the technician's efficiency rating.
14. What is the purpose of the E-911 Form button?
It allows a technician to contact emergency services. It is a button that appears on a phone-based activity where service is being added. It allows a technician to update the customer's address. It is a replacement for a paper E-911 form and requires a customer signature.
15. What are the two processes for adding a cable modem to an account on OFSC?
By manually entering the serial number or calling the office. By selecting it from the technician inventory or manually typing the information into the equipment window. By scanning the barcode or manually entering the information. By having the customer enter the information or by using Maestro.
16. What must a technician do upon arriving at the office at the start of their shift, according to the "Route from Office" rules?
Be En Route to their first job within 15 minutes. Activate Route. Start their first job. Log in to OFSC.
17. According to the "Route from Home" rules, what must a technician do upon arriving at their first job?
Pre-call the customer. Activate Route and Start Job. Log in to OFSC and then activate route. Check for alerts from their supervisor.
18. What action must be taken before any install or service call to confirm the customer is home?
Send a text message to the customer. Pre-Call the customer 15 minutes before the appointment. Arrive at the customer's home and knock on the door. Get approval from the supervisor.
19. How long does a technician have to deactivate their route after the end of their shift before an alert is sent to the supervisor?
Within 5 minutes. Within 10 minutes. Within 15 minutes. No alert is sent.
20. What must be confirmed before a technician deactivates their route at the end of the day?
All activities are complete and listed under the Closed section on the Home Screen. All equipment has been returned to the warehouse. The technician has logged off. The vehicle has been washed.
21. What is the purpose of a "H.I.T." command?
To send current services to active, addressable equipment. To reset equipment to factory settings. To check the health of a modem. To activate equipment that is not addressable.
22. What happens if a cable modem is provisioned through Maestro without first being added in OFSC Mobility?
It will prevent OFSC Mobility from seeing the installed modem and being able to conduct a Health Check. The modem will not work at all. The modem will work, but the technician will not get credit for the job. The modem will automatically appear in the technician's inventory.
23. According to the document, what is the procedure for filling out a paper bury drop form?
Fill it out and mail it to the bury drop coordinator. Fill it out, take a picture of it, convert it to a PDF with the CAM Scan app, and email it to the bury drop coordinator immediately. Fill it out and submit it to the supervisor at the end of the day. Fill it out and keep it for your records.
24. What is the purpose of the Refresh Equipment function?
To update the technician's inventory during the day. To automatically return equipment to the warehouse. To clean the technician's equipment. To update the software on the technician's hand-held device.